InternetExplorer: There is a file created in %tmp%, but it is not accessible, it’s an extension is not.However, it usually gets deleted immediately.
Firefox: The ICA file goes into your download area, typically %username%\AppData\Local\Temp (or %tmp%).You are not sure if you received an ICA file or not? So let’s continue trouble shooting NetScaler gateway! So this is my first question: did it download the ICA file? How can we find out? Easy like that: The Citrix receiver (former names: ICA- client, ICA plugin, Citrix client, and approx 1.742.946 names more) is started, we successfully passed the first stage. I have already mentioned: as soon as the ICA file is created and returned to the client the second part starts.
It’s essential to understand the connection process you want to troubleshoot! So, where does it break into parts?
So I will divide my blog into three sections: How to find the source of trouble, Troubleshooting Citrix StoreFront and Troubleshooting Citrix NetScaler Gateway. There are two potential sources of trouble: Citrix StoreFront and Citrix NetScaer Gateway. The reason for this is the way connection issues are reported. One of the most annoying issues in Citrix NetScaler is ICA / HDX connection issues.